Store Policy

Shipping

For all orders we charge a FLAT FEE of $10 to ship Australia-wide

 

Taxes & Duties

All international deliveries are shipped on a DDU (Delivery Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

 

Return 

Thanks for shopping with Kiosk404

We are pretty confident that you'll love the products that you've chosen from our curated selection, but if you are not satisfied with your purchase we are happy to offer a Refund / Store Credit / Exchange in line with our Online and In-Store Refund Policies below:

 

Online Return Policy

We will provide an Exchange or Refund for full priced items purchased online providing that:

The goods are in a saleable condition, in original packaging with original tags attached

The goods have not been used, damaged or washed

The goods are returned within 14 days from the date received

We do not refund shipping costs for returning goods.

To request a refund or exchange please email hello@kiosk404.com with your order reference number, the name of the items you would like to return and the reason for the refund/exchange

We will then inspect the returns and we will inform you of whether the return/exchange has been approved.

Once a Refund has been approved, your refund will be credited for the original amount paid using the original payment method, less shipping fees, except in the case of a defective item, where we will refund you in full.

 

Please Note

We do not accept returns of perishable goods such as food, coffee beans.

For hygiene reasons we do not offer refunds on cosmetic and personal care products if they have been used or the hygiene seal is broken.

We also do not accept returns of personalised, made-to-order or custom-made products, sale items or on gift cards unless faulty.

 

Faulty Items

We will offer a full refund on faulty items at the discretion of our customer service team.